How should you communicate with a casualty in shock?

Using calm, reassuring language and keeping the casualty informed about your actions is essential when communicating with someone in shock. This approach serves several critical purposes. First, individuals experiencing shock may feel anxious or fearful, and reassurance can help to stabilize their emotional state. By using a gentle tone and providing clear information, you help to foster a sense of safety and control, which can be beneficial for both the casualty and the provider.

Additionally, keeping the casualty informed of what you are doing helps to maintain their mental engagement, which can be crucial for their psychological resilience during a traumatic experience. It ensures they understand the situation, which can alleviate some of their anxiety about the unknown aspects of their injury or condition.

When managing a casualty, effective communication is a key component of care, and this approach enhances cooperation, builds trust, and may even positively influence their physiological response to shock.